Mickey

Are morning meetings necessary?

In the early days of a business, it may seem unnecessary to hold official “meetings.” After all, everyone in the company may well be jammed into one room, one b...

When a global mindset isn’t enough

I have always found the expression “the world is your oyster” to be an interesting metaphor for opening up a shop on a Rakuten marketplace. In fact, I certainly...

Memo from the boss: Smile

Why should a boss want to see employees smile? I’m not talking only about customer-facing employees. We’re all familiar with the “service with a smile” rule....

To innovate globally, locate locally

To generate great innovation in a global marketplace, you must source innovation talent from around the world. Rakuten recently opened new research centers i...