Mickey

Harnessing innovation for social change

When technology leaders get together, they can create a powerful force for change. But translating good intentions into real results can be challenging. How can...

Dare to Dream

They say that to dream is the privilege of the young. I think this is a beautiful saying, but it could not be more wrong. It’s not that there is anything ...

Love Your Enemy

Whether your rival is in another company or just in the cubicle beside you, that person is helping you every day in your job -- whether you realize it or not. M...

Rules for breaking rules

Successful leaders didn’t become successful by following rules. Steve Jobs broke rules when he introduced an affordable and powerful personal computer to the ma...

Are morning meetings necessary?

In the early days of a business, it may seem unnecessary to hold official “meetings.” After all, everyone in the company may well be jammed into one room, one b...

When a global mindset isn’t enough

I have always found the expression “the world is your oyster” to be an interesting metaphor for opening up a shop on a Rakuten marketplace. In fact, I certainly...

Memo from the boss: Smile

Why should a boss want to see employees smile? I’m not talking only about customer-facing employees. We’re all familiar with the “service with a smile” rule....