Omotenashi

Blog

July 3, 2020 5 min read

Rakuten’s Japanese roots are showing

Since founding in 19…
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Mickey's Voice

December 21, 2018 2 min read

How to win over customers this Christmas season: The Key Perfection Indicator

What does it take to…
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Blog

January 5, 2017 2 min read

From AI to football: Our 10 most popular articles from 2016

Last year was a big…
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Mickey's Voice

September 15, 2016 2 min read

AI and personalized customer service: Japan’s omotenashi

Artificial intellige…
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Mickey's Voice

May 6, 2016 2 min read

A funny thing about Rakuten: Behind-the-scenes at work

Every spring when we…
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Mickey's Voice

October 30, 2015 2 min read

Memo from the boss: Smile

Why should a boss wa…
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